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FAQ

If you like to hire from our collection, simply add the items to your cart and then proceed with submitting the cart. We will then ask you to fill out the check out form with all the details.

Once we receive your enquiry we will aim to respond back with 24 hours and confirm availability and final delivery and pick up costs. If you then wish to proceed, we can generate a formal invoice to secure the items. 

All Items are priced individually per item or as packages/sets. Price on website are inclusive of GST. Delivery and Pick Up Fees are not included in hire price and will be calculated based on location, timing and access.

Yes. We require a minimum hire amount of $250. 
Delivery and pick up fees are additional to the minimum amount.

Yes we require a 50% deposit paid within 7 days from initial invoice issue date. Deposits are non-refundable, transferable and cannot be exchanged for a credit note.
Please ensure you read full terms and conditions upon invoice issue.

Yes! We would welcome this. Generally as many of our pieces are out on hire during the weekends, we only offer appointments on weekdays when most items are back in our warehouse. We are open by appointment only, so do call/write to arrange a convenient time to come.

Yes as most of our larger items do require delivery, we can also arrange delivery and collection on the same day if required. Ask us for a quote.

Most of our smaller items are available for collection. Items must be collected on Friday prior to the event and returned on Monday. Please check our operating hours for more details. All items picked up from the warehouse will require a security bond till items are returned.

The normal hiring contract is from Friday through to Sunday with return on Monday for weekend events. If you are not able to return them on the Monday we can arrange for a later return. (But we’d have to charge you an extra daily rate to cover the late return.) For corporate customers, just let us know your timing requirements.

We understand accidents do happen, we do require a bond for certain items. If something gets broken, or damaged, we will let you know the amount we require to cover the breakage. It is equal to the cost of replacement value. Amount will be deducted from bond or invoiced to customer.

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