Terms & Conditions

The following Terms and Conditions must be accepted by the “Hirer” prior to “Elegant Tea Time” making the goods or services available to the “Hirer”

1. Basis of Contract
1.1 Unless otherwise agreed in writing by Elegant Tea Time and the Hirer, these terms and conditions shall be the only terms and conditions on which Elegant Tea Time will provide the goods and or services to the Hirer.
1.2 These Terms are deemed to be accepted by the Hirer on payment of a booking deposit, on receipt by Elegant Tea Time.
1.3 The Terms apply exclusively to every contract for the hire of goods and supply of services by the Hirer from Elegant Tea Time and cannot be varied or supplanted by any other terms without the prior written consent of Elegant Tea Time.
1.4 A written quote provided by Elegant Tea Time to the Hirer regarding the proposed hire of goods is valid for 7 days of issue date and is an invitation only to the Customer to place an order based upon that quote. Any terms in Elegant Tea Time’s quote form part of the Terms of the Contract and if inconsistent will prevail.
1.5 If an order placed by the Customer is accepted by Elegant Tea Time, Elegant Tea Time agrees to hire the goods to the Hirer for the Hire Period for use at the Site on these Terms.
1.6 Goods hired shall at all times remain the property of the Owner

2. Hire Charges and Delivery
2.1 All prices inclusive GST and service unless otherwise stated.
2.2 A minimum hire charge of $100.00 applies for all small pick up orders and a $250 charge applies for delivery orders. This does not include delivery fee and pick up fees.
2.3 Amount quoted is for use of the goods for the period of 1- 3 days. Longer hire fee applies for items required for a longer period than the standard hire.
2.4 Unless otherwise specified, any delivery and pick up quotation assumes:
(a) delivery, and pick up of goods being provided during ordinary hours of 8am to 7pm;
(b) any delivery and pick ups outside ordinary delivery hours will incur an extra surcharge.
(c) Public Holiday surcharge applies to all bookings on public holidays.
(d) delivery being made to street level;
(e) grounds or floors being level and clear;
(f) If delivery is required to higher ground level, we must be notified before deposit is paid as extra surcharge applies.
(g) the Customer unpacking, setting out, repacking and cleaning of goods.
2.4 Items that are being collected from warehouse must be made on Friday between 10am and 4pm. Items must be returned back to the warehouse on Monday between 10am and 4pm.
(a) Late Fees of $20 per day apply to items returned after Monday. Amount will be deducted from security bond.

3. Invoicing, Payment and Bonds
3.1 Payment for hire of goods and services must be made by:
(a) 50% Deposit of the total quoted fee on ordering within 7 day of invoice issue date; and balance with cash on pick up, or 14 days prior to delivery date.
(b) Deposits are non refundable, transferrable and cannot be exchanged for a credit note.
(c) Delivery cannot be confirmed unless full payment has been received 14 days prior to event.
(d) Items will not be held without a deposit. Hirer has 7 days within invoice issue date to secure items with 50% deposit.
(e) If order placed less than 7 days from event date, then payment in full is required within 24 hours from invoice issue date.
3.2 Payment must be made by Cash, or bank transfer.
3.3 Elegant Tea Time requires a Security Bond for all hires including delivery orders. Subsequent charges for loss, damage, repairs, extra time or other expenses will be deducted from the Hirer’s bond or must be paid in cash to delivery driver upon pick up of order.
3.4 The Hirer agrees to pay any expenses incurred or loss suffered by the Owner as a result of breach by the Hirer of its obligations pursuant to these Terms (including legal and debt recovery costs).

4. Variation and Cancellation
4.1 If through circumstances beyond the control of Elegant Tea Time, Elegant Tea Time is unable to provide goods, then Elegant Tea Time may:
(a) make changes to the goods provided that the end performance is not materially prejudiced; or
(b) cancel any order (even if it has already been accepted) by notice in writing.
4.2 The Hirer may cancel an order but will forfeit all booking deposits. For orders cancelled 14 days prior to the event date, the balance of the invoiced fee is due in full.
4.3 Any item removal or deductions from invoice must be made at least 4 weeks prior to the hire date. Variations made within 4 weeks will incur the hire charge. Additions can be made at any time and are subject to availability.

5. Cleaning
5.1 Upon completion of the hiring, the equipment must be properly cleaned by the hirer. It is agreed that the whole or part of the cost incurred by Elegant Tea Time arising out of the failure by the hirer under this clause may be deducted from the bond.
5.2 If items are returned unclean, a cleaning fee depending on the condition will be charged and deducted from the bond or charged from credit card.

5.3 If vinly or signage is placed on any products, this must all be removed after use of product, otherwise a cleaning fee to remove will be charged to hirer.

6. Damage to Equipment
6.1 The Hirer is responsible for any loss or damage to the equipment for any reason whatsoever except loss or damage which is caused by reasonable wear and tear.
6.2 It is agreed that upon the completion of the hire period, any replacement or repair cost of the equipment will be deducted from the bond or paid in full to the delivery driver upon item collection.

7. Delivery and collection
7.1 Goods will be delivered in a clean, but not necessarily sterile, state. The Hirer is responsible to ensure any goods from which food or drinks are to be served are fit for use.
7.2 The Hirer must make the goods available for collection by Elegant Tea Time at the end of the Hire Period packed in their respective containers and crates in a complete, clean and dry state, otherwise additional charges will apply.
7.3 Elegant Tea Times’ count and decision as to condition of goods prior to despatch and on return shall be final.

8. Privacy & Information

8.1 Suppliers must comply with their own privacy policies and with all applicable privacy laws in the collection and use of individuals’ personal information collected as a result of an enquiry made to a Supplier from the Website.

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